Payment Policy

At Sorvane, we offer secure and flexible payment options to ensure a smooth checkout experience.

Below are the currently accepted payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Venmo
  • VISA

All transactions are processed securely and your payment information is encrypted. You will not be charged until your order has been confirmed and processed.

Currency:

All payments are processed in United States Dollars (USD).

Pricing & Tax Calculation:

Prices are subject to change without notice. Any applicable taxes and shipping fees will be calculated at checkout. 

Payment Security:

Your payment security is one of our top priorities. All payment transactions use trusted payment gateways and SSL encryption to securely process and protect your personal and financial information. 

Payment Authorization:

By placing an order at Sorvane, you authorize us to charge the designated payment method used for the total amount of your order. This includes any taxes and shipping fees that may apply. 

Order Confirmation:

Once your payment is successfully processed, you will receive an order confirmation email to the email address provided during checkout. This email will contain details of your order, including the items purchased, total amount paid, and the processing & shipping information. 

Payment Disputes:

In the event of a payment dispute or unauthorized transaction, please contact our customer support team for assistance here.

Payment Processing Time:

Payments are typically processed immediately upon placing an order. However, please allow up to 1-2 business days for payment processing in some cases.

Payment Failure:

If you experience a payment failure, please check the payment information you provided during checkout again, or try using an alternative payment method. If for any reason your payment is not completed and the problem continues, please get in touch with your financial institution or our customer support team.

Payment Policy Updates:

We reserve the right to update or modify this payment policy at any time without prior notice. Please review this policy periodically for any changes.

For any issues or questions regarding your payment, feel free to contact our support team here.

Refunds & Chargebacks:

Refunds are processed according to our Refund Policy. Unauthorized chargebacks will be investigated and disputed. If you have any issues regarding your order, please contact us first at sales@sorvane.com.

Fraud Prevention:

Sorvane reserves the right to cancel or hold any order suspected of fraud or unauthorized activity. We may request additional identity verification for high value transactions.

Contact Information:

Sorvane
5215 W 5th Ave, Stillwater, OK, 74074

Our available hours: 

  • Monday to Friday: 9:00 AM – 5:00 PM (CST)

We will do our best to reply to your e-mail within 1-2 business days.