Frequently Asked Questions
Orders & Shipping
- Processing Time: 1-3 business days
- Shipping Time: 7-10 business days for the United States
- Estimated Total Delivery Time: 8-11 business days (Processing + Shipping)
Orders placed by 5:00 PM CST ship faster. Orders after that are processed next business day.
At the moment, we only ship to the United States
Yes of course! Please use this page here
Payments & Security
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- PayPal
- Shop Pay
- Venmo
- VISA
All transactions are processed in USD
Absolutely! We take security and safety very seriously. Our website uses SSL encryption and secure payment gateways to ensure all transactions are safe and protected.
Returns & Refunds
Yes of course. You can return your order within 30 days of receiving it, as long as the item is unused and in its original condition.
It's super easy. Please contact our support team at sales@sorvane.com with your order number and reason for return. We'll walk you through the process.
Once we receive and inspect the item, we will process your refund within 14 days. Refunds are issued to the original payment method.
Contact & Support
- Contact Form: Click here
- Email: sales@sorvane.com
- Phone: +1 (800) 562-9718
We are available during the following hours:
- Monday to Friday: 9:00 am – 5:00 pm (CST)
We will do our best to respond within 1-2 business days.